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Help with Our Price Finder - Royal Mail Group Ltd
Help with Price Finder. Please use our price finder tool to calculate the cost of sending your parcel or letter. You can also see our current postage prices as a PDF here. If you're ready to send you can pay for and print your postage now using Send an Item with Click & Drop.
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Help and Support - Personal Customers | Royal Mail Group Ltd
Help with sending an item My deliveries Like us Shop Complaints & claims. Every day, our staff up and down the country work hard to deliver an excellent service. If one of our staff has made a difference for you, we'd love to hear why. While we won't be back in touch with you, we will aim to pass on your message and thanks to the staff in question.
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Claims Centre - Royal Mail Group Ltd
Providing evidence for an existing claim. If we’ve been in touch to ask for evidence for an existing claim - proof of posting / proof of value / photos of damaged item etc - the quickest way to send it is by completing our online form. You’ll need your claim reference number, this will be in the letter / email we sent.
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Royal Mail Shop Help and Support - Royal Mail Group Ltd
To use the Royal Mail Shop you may have to have third-party cookies enabled in your browser. If third-party cookies are disabled by default it may mean you are pushed back to your profile page. There are many different devices and browsers and therefore we cannot provide specific instructions on how to enable third-party cookies.
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Contact Us Form - Royal Mail Group Ltd
Your Address. Enter your postcode. Can’t find your address? click here to enter it manually. Address line 1 *. Address line 2. Address line 3. Town *. Postcode *. Contact number.
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Click & Drop - Printing your labels and preparing your items
Royal Mail Print Assist allows you to print your labels instantly as you generate labels in Click & Drop, with no clicks required. With Print Assist, any time you generate a label in Click & Drop, it will print automatically. For this feature to be activated, you will first need to contact our Shipping Support team.
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Parcels, letters, envelopes, weight and size guide - Royal Mail Group Ltd
Letter or greeting card - 30g. Standard DL (110mm x 220mm) envelope with 4 sheets of A4 - 44g. CD in bubble envelope - 130g. A4 envelope with 20 sheets of A4 - 160g. Mobile phone in bubble envelope - 180g. DVD in bubble envelope - 190g. 400 page paperback book in bubble envelope - 310g.
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If an item's lost, damaged, delayed or has ... - Royal Mail Group Ltd
Royal Mail's retail compensation policy for lost items ; Royal Mail's retail compensation policy for damage ; Royal Mail's retail compensation policy for delay ; My item hasn’t arrived yet, what should I do?
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How to address your mail (Clear addressing) - Royal Mail Group Ltd
Addressing your item. The name and address go on the bottom left corner of the front of the envelope or parcel. Use a clear and easy to read hand writing (or font if you are printing the address). Use a pen or ink that is clear against the colour of the envelope or parcel. Left align the text (no centred or 'stepped' lines).
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I need help with my reference number - Royal Mail Group Ltd
Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...
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